FAQ

You have questions. We have answers.

Find answers to commonly asked questions.  Don’t see the answer you’re looking for?  Head over to our Help Desk to create a ticket or open up the chat on the bottom right of the page to talk to us directly.

For the latest on security information, head over to our Security Bulletin to keep up to date on how you can stay safe online.

Overview

Coincurve delivers Bitcoin and Bitcoin Cash to your personal wallet within a few clicks of a button. No need to sign up, sign in or submit any personal ID documents. Our prices are cheap and fees are very simple. There are no hidden fees and you can rest assured that you have full control and own your coins at the end of the day.

We believe store of value comes from utility and use. This is why we only offer digital currencies that are actually spendable to buy goods and globally accepted​. This starts with Bitcoin and Bitcoin Cash.

Bitcoin and Bitcoin cash have the same mission to become the global digital currency for finance, commerce and payments. However, they have different technological agendas to achieve the same mission. Both are valuable digital currencies built for payments.

There are no immediate urgencies to add more digital currencies at the moment.

TROUBLESHOOT

After receiving your payment, Coincurve is required to verify your information before we can deliver you the coins. This process can take up to 3 hours. Please be patient and review the Terms of Service. If you haven’t received your coins after 24 hours, please Contact Us.

Blockchain transactions are irreversible.

Coincurve is not responsible if you sent bitcoins to the wrong address. If we haven’t sent you the coins, please Contact Us immediately! If we’ve already sent you the coins, they can not be recovered.

No, we do not offer refunds. Please review the Terms of Service and Refund Policy.​

Coincurve follows strict rules validate and protect our customers. Every transaction is unique and goes through a security validation. Depending on the circumstance, we may ask you to provide additional identification.

There could be several reasons why your transaction was cancelled.

  • Did not meet our internal compliance and validation standards.
  • Time frame to complete a payment exceeded our allowable time allowance.
  • Purchase and payment amount not the same.

GENERAL PRODUCT

You make your purchase online and visit one of the participating DA5 locations to pay cash in person.

No.

No.  Although for in-person payments, you may need to present personal ID.

Mobile numbers acts as a credible identifier and as an immediate way for us to notify you of instructions and transaction statuses.

Yes. Receipts will be sent to your email and through SMS.

Please review our Purchase Limits.​

We are always looking at more payment options to add to our service.

Coincurve should strictly be used for personal purchases of Bitcoin or Bitcoin Cash.

While transactions on the blockchain are anonymous and difficult to identify, Coincurve prohibits the use of our service to pay others in Bitcoin or Bitcoin Cash.

Coincurve is not responsible for any loss of funds and/or virtual currency based on your failure to comply with our rules.

WALLETS & ADDRESSES

A bitcoin wallet​ is a digital software wallet that holds your Bitcoins.​

Yes. There are many types of wallets that you can set up. The three most common types of wallets are:

  • A web wallet is a wallet ​that you can signup online to use as your personal Bitcoin bank. These wallets are easy to setup and are generally secure.

  • A software wallet is a software that you can download on your computer. Software wallets are usually more complicated to manage but can provide more security.

  • A hardware wallet is a physical device similar to a USB thumb drive. Hardware wallets are more expensive but can provide the most security for your Bitcoins.

Yes. Most web or software wallets are free. Hardware wallets vary in price, but usually there is a cost to purchase a hardware wallet.

No. We believe that Bitcoin is about control. Therefore, our customers should have full control of their Bitcoins and the freedom of selecting their own wallets.​

For web wallet, we recommend blockchain.com

For hardware wallets, we recommend Trezor or Nano Ledger.

No. Bitcoin and Bitcoin Cash are different digital currencies. They have completely different wallets and can’t be used interchangeably. You will lose your coins if you use the wrong wallet.​

Once you create wallet of your choice, you can generate multiple receiving public addresses. These addresses can be safely shared with ​Coincurve or friends to deliver coins to you.

No. They are completely different digital wallets. Please always double check that you are using the correct wallet before entering your receiving address.

Bitcoin and Bitcoin Cash addresses look very similar and often cause human mistakes with the user. Therefore, Bitcoin Cash Address (cashaddr) is a new address composition which make an obvious distinction from Bitcoin addresses. Bitcoin Cash addresses are longer and start with different characters.

Pricing

We provide very simple and transparent fees. Please review the latest fees on our Pricing Page.​

No.

Yes. We charge a ‘network fee’ that is required to send Bitcoins on the blockchain. Please review the latest network fee on our Pricing Page.

​No. Coincurve only charges payment fee and network fee.

Bitcoin prices are highly volatile with dramatic fluctuations. Coincurve provides an updated price quote every 10 minutes. This ensure price protection for our customers and Coincurve.

Security

Yes. We have the highest security standards for protecting your transaction and privacy.

Yes. ​We do not hold your Bitcoins, you do! Once Coincurve has verified your information and sent coins to your personal wallet, you have full control of your Bitcoins.

Yes. We only hold your information for verification purposes. Please review our Privacy Policy.

Cash-In Centers

When you make a coin purchase on Coincurve, you will be asked to complete your payment. We provide locations where you are able to visit in order to provide cash as payment.

We do our best to provide as many accessible locations for you. You can see the latest locations for cash-in here.

While you don’t need to submit any personal ID online, you must produce one of the following if you are visiting a cash-in center:

  • Passport
  • Driver’s license
  • Professional Regulations Commission (PRC) ID
  • Integrated Bar of the Philippines (IBP) ID
  • National Bureau of Investigation (NBI) clearance
  • Police Clearance Certificate (Electronic)
  • Postal ID
  • Voter’s ID
  • Tax Identification Number ID
  • Barangay Certification
  • Government Service and Insurance System (GSIS) e-Card
  • Social Security System (SSS) card
  • Senior Citizen Card
  • Overseas Workers Welfare Administration (OWWA) ID
  • OFW ID
  • Seaman’s Book
  • Alien Certification of Registration/Immigrant Certificate of Registration
  • Firearm license
  • Employment ID (Government and Private)
  • Student ID (for non-voting/minor age students)
  • Other IDs issued by the Government and its Instrumentalities (Digitized hard plastic Type)

We keep our pricing plain and simple. There are no additional costs or hidden fees to using our cash-in option. You can see our latest fees on our Pricing Page.

You can see our latest limits on our Limits Page.

You most likely exceeded the allowable time frame to complete your payment. You will need to start a new purchase by starting here.